I had to go to the local
department of driver services office for a driver’s license renewal this
week. While the lady I dealt with was quite helpful and completed the
renewal in less than five minutes, I first had to wait nearly two hours. There
were about fifty people waiting and at various times either two or
three people working to help them. A normal business would have more
employees to help the customers because in a normal business more
customers is a good thing. With government in charge, it makes no
difference and that is the problem.
In a for-profit business, serving customers are how one makes money and it is important to keep customers happy. Customers do not like waiting, so businesses work hard to avoid excessive waiting by the customers. They do this in order to make more profit. Government agencies do not have a profit motive. The workers and supervisors have no reason to care about their “customers” except their own pride in doing a good job or perhaps hope of a promotion.
http://www.forbes.com/sites/jeffreydorfman/2014/05/24/va-scandal-shows-how-government-works-not-a-government-failure/
In a for-profit business, serving customers are how one makes money and it is important to keep customers happy. Customers do not like waiting, so businesses work hard to avoid excessive waiting by the customers. They do this in order to make more profit. Government agencies do not have a profit motive. The workers and supervisors have no reason to care about their “customers” except their own pride in doing a good job or perhaps hope of a promotion.
http://www.forbes.com/sites/jeffreydorfman/2014/05/24/va-scandal-shows-how-government-works-not-a-government-failure/
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