Title: Attention All Passengers: The Airlines’ Dangerous Descent – And How to Reclaim Our Skies
Author: McGee, William J
Length: 304 pages
Genre: Non-Fiction, Business
Publisher / Year: Harper / 2012
Source: From the publisher for review.
Rating: 4/5
Why I Read It: Good question… as a very frequent flier, I really should not have read it…
Date Read: 24/05/12
McGee, in this book, argues that the airlines are descending to dangerous lows in terms of service, quality, and safety. He outlines why he thinks this is the case, drawing on a long career in the airline industry followed by writing about the industry, and gives his solutions for how to improve all three and, as the title says, ‘reclaim our skies’. As someone who is usually away two weeks a month, I was interested to learn more about the industry – as someone who is away that often (I’ve flown 42 flights this year so far…) it probably would have been best not to learn more about the industry. That being said, since reading this book I’ve still continued travelling for work, so it hasn’t impacted my life, other than a slight stress increase!
Through the book, McGee discusses such topics as: customer service; the history of regulation and deregulation; price-fixing, codesharing, and ‘competition’; outsourcing, including of maintenance; and security. He truly covers the whole flying experience and all pieces involved, and has done a lot of research to do so. His research took him across the USA, and across the world, as he tried to see what was being done where. He talks to maintenance workers, whistleblowers, CEOs, and Senators, and covers all the airlines – major and regional (you’ll have to read the book to find out more!) and the ‘race to the bottom’ in terms of costs – because that really is the only way airlines compete these days.
Read more: http://amckiereads.com/2012/06/27/review-attention-all-passengers-by-william-j-mcgee/
Author: McGee, William J
Length: 304 pages
Genre: Non-Fiction, Business
Publisher / Year: Harper / 2012
Source: From the publisher for review.
Rating: 4/5
Why I Read It: Good question… as a very frequent flier, I really should not have read it…
Date Read: 24/05/12
McGee, in this book, argues that the airlines are descending to dangerous lows in terms of service, quality, and safety. He outlines why he thinks this is the case, drawing on a long career in the airline industry followed by writing about the industry, and gives his solutions for how to improve all three and, as the title says, ‘reclaim our skies’. As someone who is usually away two weeks a month, I was interested to learn more about the industry – as someone who is away that often (I’ve flown 42 flights this year so far…) it probably would have been best not to learn more about the industry. That being said, since reading this book I’ve still continued travelling for work, so it hasn’t impacted my life, other than a slight stress increase!
Through the book, McGee discusses such topics as: customer service; the history of regulation and deregulation; price-fixing, codesharing, and ‘competition’; outsourcing, including of maintenance; and security. He truly covers the whole flying experience and all pieces involved, and has done a lot of research to do so. His research took him across the USA, and across the world, as he tried to see what was being done where. He talks to maintenance workers, whistleblowers, CEOs, and Senators, and covers all the airlines – major and regional (you’ll have to read the book to find out more!) and the ‘race to the bottom’ in terms of costs – because that really is the only way airlines compete these days.
Read more: http://amckiereads.com/2012/06/27/review-attention-all-passengers-by-william-j-mcgee/
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